Shipping policy

Last Updated: August 11, 2026

At HomeStock, we work to process and ship your orders as quickly as possible. Please review the information below for details about our shipping process.

1. Order Processing

Orders are typically processed within 1–3 business days after payment is successfully received.

Orders are not processed or shipped on weekends or U.S. holidays.

During sales, promotions, or periods of high order volume, processing may take additional time.

2. Shipping Time

After your order has been processed and shipped, estimated delivery time is generally:

3–7 business days

Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on your location, shipping carrier, weather, holidays, and other circumstances outside our control.

3. Shipping Costs

Shipping costs, if applicable, will be displayed at checkout before you complete your purchase.

We may occasionally offer free shipping promotions or other shipping discounts.

4. Order Tracking

Once your order has shipped, you may receive a shipping confirmation email containing tracking information.

Please allow some time for tracking information to become active after the package has been handed to the carrier.

5. Incorrect or Incomplete Addresses

Customers are responsible for providing accurate and complete shipping information at checkout.

If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply for reshipment.

Please contact us as soon as possible if you notice an error in your shipping address.

6. Delayed or Lost Packages

HomeStock is not responsible for delays caused by shipping carriers, severe weather, natural disasters, holidays, customs, or other circumstances beyond our reasonable control.

If your tracking information shows that a package was delivered but you cannot locate it, please first check with household members, neighbors, and the carrier.

If you believe your package is lost or significantly delayed, please contact us and we will assist you as appropriate.

7. Damaged Packages

If your order arrives damaged, please contact us as soon as possible and provide your order number and photographs of the damaged package and product.

We will review the issue and work with you to determine the appropriate resolution.

8. Multiple Items in an Order

If your order contains multiple products, items may occasionally arrive in separate packages depending on product availability, fulfillment location, or shipping carrier.

9. International Shipping

At this time, shipping availability may be limited to selected locations. Any applicable shipping charges, duties, taxes, or customs fees will be the responsibility of the customer unless otherwise stated at checkout.