FAQ
Addad Store – FAQ (Frequently Asked Questions)
What is Addad Store?
Addad Store is a professional and officially registered sales tax–paying company.
We operate fully in compliance with government regulations, and our Sales Tax registration is active.
You can shop with complete confidence — we maintain full transparency and cooperation with our customers.
Currently, we offer premium fashion accessories such as:
👔 Leather Belts • 👛 Wallets • 🧥 Jackets
Insha’Allah, we are continuously expanding our product range, and new items will be launched soon.
All updates will be available on our official website.
How can I place an order?
Placing an order is quick and easy:
Visit www.addad.store
Select your favorite product
Click Add to Cart and proceed to Checkout
Enter your delivery details
Complete your payment securely via Credit or Debit Card
Receive instant order confirmation via email or SMS
What payment methods do you accept?
Addad Store currently accepts secure online payments only via:
💳 Credit / Debit Card (Visa, MasterCard)
All transactions are processed through a 3D Secure Payment Gateway with full encryption for maximum safety.
Is it safe to pay online by card?
Yes, absolutely ✅
Your transactions are protected using SSL encryption and a PCI-DSS compliant system.
Your card details are never stored and remain completely confidential.
We only work with licensed and verified banking partners to ensure safe online shopping.
How long does delivery take?
Within City: 1–3 working days
Other Cities (Pakistan-wide): 3–5 working days
International Orders (where available): 7–14 business days
How can I track my order?
Once your order has been shipped, you’ll receive a tracking number via SMS or email.
You can track your parcel through the courier’s official website or contact our customer support for help.
What is your return or exchange policy?
We offer returns or exchanges under the following conditions:
Domestic Orders (Pakistan):
Returns or exchanges must be requested within 7 days of delivery.
Items must be unused, undamaged, and in original packaging.
Sale or clearance items are non-returnable.
Return shipping costs apply unless the product was incorrect or defective.
International Orders:
Returns are accepted within 25 working days of receiving the order.
Once we receive and inspect the returned product, the refund or replacement will be processed within 10 working days.
Customers are responsible for international return shipping fees.
What if I receive a wrong or damaged product?
If you receive a wrong or damaged product, please contact us within 48 hours of delivery and share product photos.
Once verified, we’ll issue a replacement or refund promptly.
Do you offer wholesale or bulk discounts?
Yes! Addad Store offers special wholesale and bulk pricing for business buyers and resellers.
Please reach out to our Sales Department for more information.
How can I contact Addad Store?
📧 Email: support@addad.store
📱 WhatsApp: +92-303-9627794
🌐 Website: www.addad.store
🕒 Support Hours: Monday – Saturday | 10:00 AM – 8:00 PM
Is my personal information safe?
Yes. Your privacy and personal data are protected under our Privacy & Data Security Policy.
We use advanced encryption and never share or sell customer information to third parties